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Technology

The Technology behind Shell is our key to success in serving our dynamic customer needs. Shell technical team has designed the system with scalability and reliability in mind to provide the quality our customers have come to expect. Shell can also provide support for commonly used organization applications. We can easily interface with your applications or software to provide support to your callers when the need arises.

Shell Transource in most instances develops, maintains and uses its own software in order to bring the best technical expertise to it client's processes. This is done through its software development centers at Delhi, Mumbai and Pune where a crack team of 30 programmers delivers and maintains the software to run the processes across a variety of technology platforms. Having honed its processes and skills developing customized software solutions for its clients, it is well positioned to satisfy specific business needs in every major industry vertical.

Shell Transource’s technology values include:

• Proven systems integration capability across multiple geographies and client systems using multiple solutions for voice/data connectivity, resulting in improved process efficiencies for our clients
• Collaboration with best-in-class technology partners to provide stronger support to our clients
• 24x7 operations by a dedicated  technology team
• Well-tuned and configured network with efficient breakdown management systems that ensure client processes are not affected in critical or disaster situations