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Shell Advantage

Shell Transource Ltd., in existence since 1990, has been delivering quality BPO services to a host of leading Indian and international clients in verticals spanning aviation, finance, banking, insurance, logistics, telecom and taxation both in non-voice and voice processes.

End-to-end outsourcing on an unprecedented scale

It is hard to ignore the flexibility and dynamism that a business enterprise must possess in abundant measure to keep pace with changing conditions. There's no denying the immense pressure a company endures in making the most of each customer interaction at every touch point in this day and age of unrelenting competition. You can't shy away either from the fact that every growing business needs to migrate to newer technologies and ring in business enhancing redevelopments almost overnight.

Clearly, managing such cross-organizational business processes demands a level of enterprise integration that, at best, can be described a challenge and, at worst, a nightmare. But for India's largest end- to-end outsourcing solutions provider - the Shell Transource group of companies - it is just another day at the office. It builds bridges between complex applications for its clients by offering services that seamlessly integrate CRM, ERP and fulfillment phases of a cycle through a constantly growing network of over 300 centres. Quite simply, a scale never seen before. Talk of taking the sting out of running your business!

All under one roof

All good intentions come to naught when a company relies on multiple outsourcing vendors to cater to its complex set of needs. It often results in a very fragmented world. This is where the Shell Transource group brings its expertise to bear: Drawing every unit to a single page. Ensuring multiple software platforms are on talking terms. Improving co-ordination between the company, its customers and vendors spread over multiple locations. Streamlining operations. Executing decisions faster. Achieving better compliance. In the end, enabling every company it partners with to think, perform and deliver as one single entity and not a mere sum of its ragged parts.

The Shell Transource group, the end-to-end outsourcing solution provider, comprises: Shell Transource, Vital Link Outsourcing, CALIBEHR, SteepLap Technologies and SHELLEX.

The Shell Transource Group – unleashing the potential

The group provides the wherewithal to companies looking beyond just farming out non-core processes. It offers a range of services that covers ITeS, BPO, KPO and other non-voice business processes like data capture, digitizing and warehousing, human resource outsourcing and logistics. Considering India's cultural diversity, it has a gamut of voice services with the ability to deliver in the local language. Simply, everything needed to enable a swift and sustainable step-up in the enterprise-level efficiency.

The Shell Transource group's bouquet of services offers measurable gains. From maximizing customer satisfaction, improving the quality of critical processes to being equipped to adapt to an ever changing business landscape.

The vision of the Shell Transource group is to be India's most geographically spread, fully integrated BPO enterprise with a whole range of voice and nonvoice offerings. It will achieve this by having the largest footprint of delivery centres across the length and breadth of India.