Quality excellence at Shell delivers quality implementations seamlessly and provides continuous business process improvements to clients.

• Represents customer
  • In-house Voice of Customer
  • A service quality team to assess and improve client deliverables on all engagements
• Leads improvement initiatives
  • Compliance to & Practice of various quality certification standards like COPC, ISO etc
  • Six Sigma
• Develops processes
  • Process consultancy (End to End)
• Represents management
  • Organize Management Reviews
  • Collect and Present Metrics
  • Report the quality health of projects
• Conduct Audits
  • Fill the gaps
  • Rigorous adherence to client quality standards and continuous quality focus.