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Collections

Shell manages client collection processes which include inbound collection, early fraud identification and skip tracing. We offer collections services with both first party and third party collections to meet the needs of our clients while increasing customer satisfaction..

Collections take advantage of the best of interactive voice services and collections expertise. This solution specifically addresses the need for companies that are looking for a single vendor to deliver an integrated solution with multi-channel outbound call center services, customer messaging, first-party and third-party collections, agent-led collections and consolidated customer reporting.

Collection Solution:

• Reduces IVR maintenance costs, agent-handled volume and agent handle time.
• Reduces days outstanding
• Reduces bad debt and write-offs through preventive notification and first-party strategies
• Increases cash flow by focusing on current payment technologies and interactive communication with customers.
• Delivers higher liquidation of delinquent debt, utilizing effective collection strategies to increase portfolio performance